Returns & Refunds

We have a 14-day return policy

You have 14 days after receiving your item to request a return/refund. To be eligible for a return, your item must be in the same condition that you received it, unworn/unopened, with tags, and in its original packaging.

To start a return, you can CONTACT US. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted!

 

Damages and issues: Please, inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions/Non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, pajamas, underwear). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale/discount items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted (we will fully refund you), make a separate purchase for the new item.

 

Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5 business days. Please, remember it can take some time for your bank or credit card company to process and post the refund.

 

We are so thankful to have you!

Team Hand it 2 you ❤️